Responsible Gaming
At New8, we want gaming to remain safe, enjoyable, and under your control at all times. Gaming should be treated as entertainment, not as a way to make money or solve financial problems.
We encourage all players to play responsibly and within their means. A good place to start is by setting personal limits, taking regular breaks, and only playing with money you can afford to lose. If gaming ever starts to feel overwhelming, we encourage you to use our player protection tools or seek professional support.
Our Commitment
We are committed to providing a safe and responsible gaming environment for every player. To support this, we:
- Provide tools that help players manage their gaming activity
- Offer options such as deposit limits, time-out periods, and self-exclusion
- Train our customer support team to respond appropriately to signs of problem gaming
- Direct players to professional support organisations when needed
Play Responsibly: Know the Signs
Gaming may be becoming a problem if you:
- Spend more time or money than you intended
- Try to win back losses by continuing to play
- Borrow money in order to keep gaming
- Feel anxious, guilty, or stressed after playing
- Notice that gaming is affecting your relationships, work, or daily life
If any of these signs apply to you, it may be time to take a break and seek support.
Player Protection Tools
● Deposit Limits
You can request daily, weekly, or monthly deposit limits to help manage your spending.
● Time-Out Periods
You can take a short break from your account for a period ranging from 24 hours up to 30 days.
● Self-Exclusion
You may request self-exclusion for a fixed period of at least 6 months or choose permanent exclusion. During this time, you will not be able to access your account or receive marketing materials.
● Account History Review
You can review your deposit, betting, and transaction history through your account dashboard at any time.
To activate any of these tools, please contact our 24/7 Customer Support team.
Underage Gaming Is Strictly Prohibited
New8 does not allow anyone under the age of 18 to register or play on the platform. We may conduct identity and age verification checks, and any account found to be underage will be closed immediately.
Support for Problem Gaming
If you feel that gaming is no longer under control or is affecting your well-being, help is available. We encourage you to seek confidential advice and support from trusted organisations such as:
- GamCare
- BeGambleAware
- Gambling Therapy
You may also contact our Customer Support team at any time if you need help setting limits, requesting self-exclusion, or discussing your gaming activity in confidence.