Frequently Asked Questions (FAQs)
If you cannot find the answer you need, please contact our 24/7 Online Customer Service via Live Chat for further assistance.
About New8
What games does New8 offer?
New8 offers a wide range of gaming options, including Slot Games, Live Casino, Cockfight, Fishing Games, and Sportsbook.
How can I contact New8?
You can reach our Customer Service team anytime through Live Chat on the website. Support is available 24/7.
Does New8 have a mobile app?
At the moment, New8 does not offer a mobile app. However, you can access and enjoy the platform directly through your browser on mobile, tablet, or desktop devices.
Account
How do I create an account?
To register, click Sign Up, choose a unique username and password, then enter your full name, phone number, and email address. If you have a referral code, you can include it during registration. You will also need to confirm that you are over 18 and agree to the terms before completing sign-up.
Is registration free?
Yes. Creating a New8 account is completely free. You only need to deposit funds when you are ready to place bets.
Can I have more than one account?
No. Each player is allowed to maintain only one account. Duplicate accounts may be restricted or closed.
How do I update my personal information?
You can update your phone number and email address by going to Profile > User Information > Edit. Please note that your full name cannot be changed.
What should I do if I forget my password?
Click Forgot Password on the homepage and follow the instructions to reset it. If you forget your username, please contact Customer Support for assistance.
Why do I need to verify my identity?
Identity verification is required to protect account security and to comply with KYC requirements. Verification may be requested for withdrawals, large transactions, or unusual account activity.
What documents may be required for verification?
You may be asked to provide a valid ID such as an identity card, passport, or driver’s licence, along with proof of address such as a utility bill or bank statement. In some cases, additional documents such as a partially redacted bank card photo or proof of income/source of funds may be required.
How long do I have to submit verification documents?
If documents are requested, you may be asked to submit them within 72 hours to avoid delays or restrictions on your account.
What happens if I do not submit the requested documents?
Your account may be suspended or closed, and withdrawals may be delayed until verification is completed.
What if I do not have the exact documents requested?
Alternative official documents may be accepted. Please contact Customer Service for guidance.
Will I be notified once my verification is approved?
Yes. New8 will notify you once your documents are approved or if any additional information is needed.
Why might I need to submit documents again?
You may be asked to re-submit documents if they expire or if there is a change in your account activity, such as using a new bank card
Is my personal data secure?
Yes. New8 states that it follows data protection requirements and uses encryption technology to safeguard personal and financial information.
How do I close my account?
To close your account, please contact Online Customer Service for assistance.
Deposits
What deposit methods are supported?
New8 supports bank transfer, local payment gateways, and cryptocurrency where available.
How do I make a deposit?
Go to the Deposit page, select your preferred payment method and deposit amount, choose a promotion if applicable, upload your receipt if required, and complete the transaction.
Are deposits and payment transactions secure?
Yes. New8 states that all transactions are encrypted and that sensitive card details are not stored.
How can I view my payment history?
You can review your records in the Payment History section, including deposits, withdrawals, wallet transfers, and rebates.
Withdrawals
How do I add my bank details?
Go to Bank Details in your account settings and add your bank name together with your account number.
How do I make a withdrawal?
Visit the Withdraw page, enter the amount you wish to withdraw, select your saved bank account, and click Withdraw to submit your request.
Playing & Betting
How do I start playing?
First, deposit funds into your wallet. Then transfer the balance to your selected game wallet, choose a game, and click Play Now.
How quickly are bets settled?
Most bets are settled within seconds or minutes, although some may be delayed due to provider-side or external factors.
Bonus & Promotions
How do I claim a deposit bonus?
Go to Deposit or Promo Center, choose an available promotion from the dropdown list, and complete your deposit. The bonus will be credited to your selected wallet.
How do I use a promo code?
In Promo Center, select Promo Code, enter your code, and confirm to apply it. Please note that bonuses will expire if they are not used within the validity period.
Can I cancel a bonus?
A bonus may only be canceled before any betting activity has taken place. Once it has been used, it can no longer be canceled. For help, contact Customer Service immediately.
Referral Program
How do I become a referrer?
All registered members automatically qualify as referrers.
Is there a fee to join the referral programme?
No. The referral programme is free to join.
How do I refer friends?
Go to the Referral page and share your invitation link, referral code, or QR code. Anyone who registers using your code will be tracked under your account.
How do referral rewards work?
Rewards may include new member rewards and friend deposit rewards, depending on whether the stated requirements are met. Some bonuses only apply to selected providers.
When are referral rewards paid?
Referral rewards are issued immediately once the required conditions are fulfilled.
Technical Support
What should I do if I experience technical issues?
If you run into any issues, please contact Online Customer Service through Live Chat. Support is available 24/7.