Privacy Policy
New8 (“we,” “us,” or “our”) values your privacy and is committed to handling your personal information responsibly. This Privacy Policy sets out how we collect, use, store, and protect information when you use our platform at new8vip.com. By using our services, you agree to the practices described here.
1. Information We Collect
(a) Account Details
Name, date of birth, email address, phone number, username, and password.
(b) Verification Documents
Government-issued ID, proof of address, and proof of payment method, collected to confirm your identity and eligibility to use our services.
(c) Usage Information
Login activity, game history, deposit and withdrawal records, device type, IP address, and browser details.
(d) Communication Preferences
Your consent status for promotional messages and how you interact with our marketing communications.
2. How We Use Your Information
We process your information to:
- Confirm your identity and age, and support anti-fraud and anti-money-laundering checks
- Process deposits, withdrawals, and other transactions
- Provide customer support and respond to your requests
- Send account notifications and, where you’ve opted in, promotional offers
- Maintain the security and stability of our platform
- Meet our obligations under applicable gaming regulations
3. How We Protect Your Information
We use encryption, secure servers, and access controls to limit who can view your data, and only staff who need it for their role are given access. We periodically review our security practices, though no online system can be guaranteed completely secure.
4. Sharing of Information
We don’t sell your personal information. We may share it with:
- Payment providers, to process your transactions
- Identity verification and fraud prevention services
- Regulators or law enforcement, where legally required
- Analytics or marketing partners, only where you’ve given consent
Any third party we work with is required to keep your information confidential and secure.
5. Cookies
We use cookies to keep you signed in, remember your settings, and understand how visitors use our site. You can adjust or disable cookies through your browser, though doing so may affect how parts of the platform function.
6. Data Retention
We keep your information for as long as your account remains active, or longer where needed to meet legal, tax, or regulatory obligations. Once it’s no longer required, we take steps to securely delete or anonymize it.
7. Your Rights
You may request access to, correction of, or deletion of your personal data, subject to any legal or regulatory limits on doing so. To make a request, reach out through the contact details below.
8. Age Restriction
Our platform is restricted to users aged 18 and above. We carry out identity verification to confirm this, and any account found to belong to a minor will be closed immediately.
9. Changes to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date, and continued use of New8 after changes take effect means you accept the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is used, you can reach us at contact@new8vip.com.